How It Works

Three Steps. No Guesswork.

Every engagement follows the same execution model. You know exactly what happens, when it happens, and what you get at each stage. No surprises, no scope creep, no hand-off without a working system.

01
Week 1

Infrastructure Review

We map your workflow before we touch a single tool.

We assess your current systems, lead flow, job tracking, and admin load. This is a structured diagnostic — not a discovery call. We look at how your business actually runs, where the friction is, and what it is costing you in time and margin. The workflow comes first. Tools come after.

Measurable Outcome

You leave with a clear picture of where your biggest friction is — and a specific recommendation for what to build first.

What You Receive

  • Current-state workflow and system map
  • Lead flow and follow-up audit
  • Job tracking and admin load assessment
  • Margin and overhead review
  • Priority gap analysis with build recommendation
02
Week 2

Build Plan

You see the full plan before any work begins.

You receive a specific implementation plan — not a general recommendation. It shows what gets built, in what order, on what timeline, and why. Investment is outlined here. You approve the plan before we build anything. No surprises.

Measurable Outcome

You know exactly what you are getting, what it costs, and what the first 30 days look like — before you commit.

What You Receive

  • Full workflow and system architecture map
  • Implementation sequence and timeline
  • Tool and platform recommendations
  • Team involvement requirements
  • Investment outline by scope
03
Weeks 3–16 (varies by level)

Build + Deploy

We build the workflow, then configure the tools to support it.

We install systems, configure tools, and train your team on the workflow — not just the software. You are not handed a manual and left to figure it out. We stay engaged until everything is running correctly and your team can operate it without us.

Measurable Outcome

By day 30: at least one core system is live, your team has been trained, and you have a dashboard showing what is happening in your business.

What You Receive

  • Live systems installed and configured
  • Automation workflows active and tested
  • Team training on workflow — not just software
  • SOP documentation delivered
  • Handoff with documentation and support structure
First 30 Days

What the First Month Looks Like

Days 1–3Infrastructure Review completed and documented
Days 4–7Build Plan delivered and approved
Days 8–14Core system installation begins (website or CRM, depending on build level)
Days 15–21Lead capture and follow-up automation live
Days 22–28First reporting dashboard installed and configured
Days 29–30Team walkthrough and handoff documentation delivered
Common Questions

Straightforward Answers

Do I need to be technical to work with 16 Cents?

No. We handle all technical setup, configuration, and integration. Your job is to provide access and context. We do the building.

Do you work with existing tools or replace everything?

We start with what you have. If your existing tools can do the job, we configure them correctly. If they cannot, we recommend alternatives and handle the migration.

How involved does my team need to be?

We keep team involvement focused and time-efficient. We need access to the right people for context and approvals — not hours of their time every week.

What happens after the build is complete?

We deliver full documentation and a training walkthrough. Ongoing support options are available depending on the engagement scope.

How do you handle businesses that are not tech-forward?

Most of our clients are not. We choose tools that are practical and easy for small teams to use — not enterprise platforms that require a dedicated administrator.

Step one takes less than a week.

Book a free 45-minute conversation. We will assess your operation and tell you exactly what we would build — and in what order.

No pitch. No obligation. If it is not a fit, we will say so.