16 Cents LLC — Business Infrastructure

Stop Running Your Business. Build One That Runs.

We build the operational systems that help owner-led businesses under $1M stop dropping leads, manage jobs without the owner in every conversation, and reduce the admin work that eats your week.

Done-for-you. Built on tools you already use. You own everything.

No pitch. No obligation. 45 minutes.

Works With Your Existing Tools

We build around what you already have. No rip-and-replace. Integration, not disruption.

QBQuickBooks
GWSGoogle Workspace
JBRJobber
STServiceTitan
HSHubSpot
SLKSlack
+ your current stack
What We Build

Four Systems. One Infrastructure.

Each system targets a specific friction point. Together they remove the manual work, the missed leads, and the owner bottleneck that keeps most small operations from growing.

SYS-01

Website + Lead Capture

The Problem

Leads call once, get no answer, and move on.

What We Build

Every inbound lead is captured, logged, and followed up automatically.

Day-to-Day Change

You stop losing work to whoever answers the phone first.

  • Conversion-focused website
  • Lead forms + scheduling
  • Automated follow-up sequences
  • Pipeline visibility dashboard

Missed calls · No-follow-up · Invisible online presence

SYS-02

CRM + Sales Workflow

The Problem

Quotes live in email threads. Nobody knows what's open.

What We Build

Every lead, quote, and follow-up lives in one place — visible to you and your team.

Day-to-Day Change

You know exactly where every deal stands without asking anyone.

  • Sales pipeline tracking
  • Automated reminders + follow-up
  • Estimate and quote workflow
  • Reporting dashboard

Spreadsheet tracking · Forgotten leads · No sales visibility

SYS-03

Job Management + Operations

The Problem

The owner is the only one who knows how to run a job correctly.

What We Build

Jobs are tracked from estimate to invoice. Your team can execute without calling you.

Day-to-Day Change

You stop being the bottleneck on every job in the field.

  • Job tracking from estimate to invoice
  • SOP documentation for your team
  • Margin visibility by job type
  • KPI dashboards

Spreadsheets · Margin guesswork · Owner micromanagement

SYS-04

Admin Automation

The Problem

Your office staff spends hours on tasks a system could handle in seconds.

What We Build

Invoicing, change orders, and reporting run on schedule — without manual input.

Day-to-Day Change

Your admin load drops. Your team handles more with less.

  • Invoice automation
  • Change order tracking
  • Automated reporting
  • Reduced manual office tasks

Manual invoicing · Repetitive data entry · Excess admin hours

Qualification

Who This Is For.

We work with a small number of businesses at a time. This is not for everyone — and that is intentional.

Good Fit

  • Owner-led business with $250K–$2M+ in annual revenue
  • You build, make, move, or service something physical
  • You are the bottleneck in your own operation
  • You have tried to fix this with software before and it didn't hold
  • You want a working system, not a consulting report

Not the Right Fit

  • Pre-revenue or early-stage startups
  • Businesses looking for marketing or advertising services
  • Owners who want to manage the build themselves
  • Companies with a dedicated IT or ops team already in place
Build Levels

Start Where You Are.

Three build levels. Each one builds on the last. You choose based on where your biggest friction is right now.

PENNY coin
PENNY

Foundation Build

You need a clean front-end. Leads are slipping. Nothing is tracked.

  • Conversion-focused website
  • CRM setup + lead capture
  • Automated follow-up workflows
  • Basic reporting dashboard
Timeline4–6 weeks
InvestmentDiscussed on review call

ROI logic: One recovered job per month typically covers the build cost.

Ownership: You own everything built. No subscriptions to us.

Outcome: Predictable lead flow. No lead falls through the cracks.

NICKEL coin
NICKEL

System Build

You have work coming in. Operations are the problem — jobs, margins, team.

  • Everything in Foundation Build
  • Job tracking system
  • SOP documentation
  • Margin + KPI dashboards
Timeline6–10 weeks
InvestmentDiscussed on review call

ROI logic: Margin visibility alone often surfaces 3–5% in recoverable costs.

Ownership: Built on tools you already use or own outright.

Outcome: Cleaner margins. Team runs jobs without calling you.

DIME coin
DIME

Full Infrastructure Build

You want a business that runs without you in the day-to-day.

  • Everything in System Build
  • Admin automation layers
  • Invoice + change order automation
  • Leadership structure and delegation
Timeline10–16 weeks
InvestmentDiscussed on review call

ROI logic: Reduced admin hours and owner time typically yield the highest ROI.

Ownership: Phased delivery — you see results before the build is complete.

Outcome: Scalable, lean operation. Owner works on the business.

Example Builds

What a Build Looks Like.

These are representative scenarios — not specific client data. They show how the infrastructure applies across different operation types.

Contractor

Residential HVAC — 8 Employees

Before

Leads came in by phone. Half were never followed up. Quotes lived in email. The owner was the only one who knew job status.

After

Lead form on the website routes to CRM. Automated follow-up sends within 2 hours. Job board shows every open job, assigned tech, and margin by job type.

Systems Built
Website + lead capture form
CRM with automated follow-up
Job tracking board
Margin dashboard
Service

Commercial Cleaning — 14 Employees

Before

Invoices were sent manually, often late. Change orders were verbal. Admin spent 15+ hours per week on data entry.

After

Invoices generate automatically on job completion. Change orders are logged in the system. Admin time dropped significantly.

Systems Built
Invoice automation
Change order tracking
Reporting dashboard
SOP documentation
Light Industrial

Custom Fabrication Shop — 6 Employees

Before

No online presence. Quotes were done in spreadsheets. The owner was involved in every customer interaction.

After

Website generates inbound inquiries. Quote workflow runs through CRM. Owner reviews jobs, not manages them.

Systems Built
Conversion website
CRM + quote workflow
Job management system
KPI dashboard

You Own Everything We Build

Every system, workflow, and document we create belongs to you. No proprietary platform lock-in. No monthly fee to us. If you ever part ways, you keep the infrastructure.

Built on Tools You Already Use

We configure QuickBooks, Google Workspace, your CRM, and your job management tools — not replace them. Integration over disruption.

Ryan Works Directly With You

There are no junior consultants or offshore teams. Ryan James handles every engagement personally. You talk to the person doing the work.

How It Works

Three Steps. No Guesswork.

Workflow first, tools second. Every build starts with understanding how your business actually runs — then we configure the systems to support it.

01

Infrastructure Review

We assess your current systems, lead flow, job tracking, and admin load. No assumptions — just a clear picture of where things stand and where the friction is.

Measurable Outcome

You receive a system map and a clear build recommendation.

02

Build Plan

You see exactly what gets built, in what order, and why. No surprises. Investment is discussed here — before any work begins.

Measurable Outcome

You know the scope, timeline, and what you will own at the end.

03

Build + Deploy

We install systems, configure tools, and train your team on the workflow — not just the software. You are not handed a manual and left to figure it out.

Measurable Outcome

Working infrastructure, handed off with documentation and a team walkthrough.

What Happens in the First 30 Days

  • 01Complete infrastructure audit and system map delivered
  • 02Website or CRM live (depending on build level)
  • 03Lead capture and follow-up automation active
  • 04First reporting dashboard installed and reviewed
  • 05Team walkthrough and handoff documentation complete

"We do not hand you a report and leave."

Every engagement is hands-on. We build the systems, install the tools, and train your team. You are not paying for a recommendation — you are paying for a working infrastructure.

— Ryan James, Founder
Common Questions

Straight Answers.

If you have been burned by software installs or consulting engagements before, these questions are for you.

Operational Outcomes

What Changes. Not What We Promise.

We do not make revenue guarantees. We build systems that remove friction, improve visibility, and give the owner their time back.

Fewer manual tasks across the operation

Cleaner job tracking from estimate to invoice

Reduced office admin hours per week

Better visibility into margins by job or service type

Faster follow-up on every inbound lead

Less owner involvement required in daily operations

Get Started

Not sure where to start?

Book a free 45-minute conversation. We will look at your current operation, identify the biggest friction points, and tell you exactly what we would build — and in what order.

No pitch. No obligation. If it is not a fit, we will tell you that too.